For more than 25 years, we have been constantly innovating and delivering tailor made solutions for Telephony to many famous brands in the Netherlands. In 2020, a new era started, Telecats – now fully part of the Webhelp family
We facilitate the contact centre by identifying the customer, classifying the customer’s question and routing the call.
We assist the customer by intelligently routing the call to the most suitable employee or by offering self-service
We support employees by delivering all relevant information to them and showing them suggestions for answers.
We identify trends, opportunities and problems based on conversation characteristics and choice of words.