Speech technology

Empowering

customer service

At Telecats we work every day to ensure innovative customer contact solutions with speech technology and artificial intelligence.

We facilitate the contact centre by identifying the customer, classifying the customer’s question and routing the call.

We assist the customer by intelligently routing the call to the most suitable employee or by offering self-service

We support our employees by delivering all relevant information to them and showing them suggestions for answers.

We identify trends, opportunities and problems based on conversation characteristics and choice of words.

Routing customer
contact with

speech recognition

Speech recognition provides customers with the opportunity to ask their question using their own words. 90% of all questions can be properly classified by using speech recognition which means fewer questions have to be put through to another employee. Routing with speech recognition and CTI can result in an average time gain of 45 seconds for each conversation.

Insight into
customer contact with

speech technology

Speech recognition provides customers with the opportunity to ask their question using their own words. 90% of all questions can be properly classified by using speech recognition which means fewer questions have to be put through to another employee. Routing with speech recognition and CTI can result in an average time gain of 45 seconds for each conversation.

What can speech technology do for your customers?

Let's get in touch

Latest news

In contact with our customers

Copyright 2020 © Telecats BV. All rights reserved.

Copyright 2020 © Telecats BV. All rights reserved.

Get in touch

Visiting address

Colosseum 42 - 7521 PT Enschede

Mailing address

Postbus 92 - 7500 AB Enschede

General

+31 (0) 53 - 488 99 00

Support (customers)

+31 (0) 53 - 488 99 20

Or send us a message

Get in touch

Bezoekadres

Colosseum 42 - 7521 PT Enschede

Postadres

Postbus 92 - 7500 AB Enschede

Algemeen

053 - 488 99 00

Support

053 - 488 99 20

Of stuur ons een berichtje

Bij ons werken?

More information

You want to know more about the insights by recording & transcribing conversations?
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You want to know more about transcribing recorded calls?
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You want to know more about call recording?
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Curious about the potential of routing with speech recognition?
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