Speech Routing

The optimal match between question and solution
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Discover more

Speech routing

The optimal match between question and solution
Discover more
Image

Speech routing

The optimal match between question and solution
Discover more

Customer contact with speech technology

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Speech routing and
Call steering

With speech routing questions can be classified using speech recognition. The benefits are increase self-care, reduce redirected calls by 20% and an AHT reduction up to 45 seconds. This has a positive effect on customer and employee satisfaction.

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Contact Centre
Solutions

Extensive ACD with skill based and prioritized routing, IVR, CTI pop-up, call recording and monitoring.

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Quality Monitoring and
Speech Analytics

Improve customer contact with real-time agent support and analytic information about topics, emotion, AHT and customer satisfaction (NPS).

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Speech routing and
Call steering

With speech routing questions can be classified using speech recognition. The benefits are increase self-care, reduce redirected calls by 20% and an AHT reduction up to 45 seconds. This has a positive effect on customer and employee satisfaction.

Image

Contact Centre
Solutions

Extensive ACD with skill based and prioritized routing, IVR, CTI pop-up, call recording and monitoring.

Image

Quality Monitoring and
Speech Analytics

Improve customer contact with real-time agent support and analytic information about topics, emotion, AHT and customer satisfaction (NPS).

Telecats the company

Telecats is the Dutch market leader for customer contact solutions with IVR, speech technology and VoIP. We offer various platforms that can handle thousands of concurrent customer contacts. And just as important, our staff is always at your disposal to set up a tailored solution and provide you an optimum setup with focus on reducing service costs and improving service provision. With proven technology we provide guarantees for the future.

With proven technology we provide guarantees for the future

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Speech routing gives customers the opportunity to state questions in their own words. 90% of all questions can be classified using speech recognition, which means a boost of self-care with 15% and redirected calls are recuded by up to 20%. AHT is reduced by up to 45 seconds per call as a result of routing with voice recognition and CTI. This has a positive effect on customer and employee satisfaction.

With proven technology we provide guarantees for the future

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Speech routing gives customers the opportunity to state questions in their own words. 90% of all questions can be classified using speech recognition, which means a boost of self-care with 15% and redirected calls are recuded by up to 20%. AHT is reduced by up to 45 seconds per call as a result of routing with voice recognition and CTI. This has a positive effect on customer and employee satisfaction.