Telecats | Vanzelfsprekend in klantcontact

Telecats the company

With over 400 customers Telecats is the Dutch market leader for customer contact solutions with IVR, speech technology and VoIP. Telecats offers various platforms that can handle thousands of concurrent customer contacts. And just as important, our staff is always at your disposal to set up a tailored solution and provide you an optimum setup with focus on reducing service costs and improving service provision. This will result in satisfied customers and cost savings.

Customer contact with speech technology

Speech technology

Recognize and routing of calls, analyze the customer's demand based on content and emotion and search audio files.
Contact center

Extensive ACD with skill based and prioritized routing, IVR, CTI pop-up, call recording and monitoring.
IVR self-service

Identifying the customer, play information about calamities or customer status, register callback request and automatic order.
IP telephony

Enterprise communication solutions for Office and contact center, based on open source and VoIP standards.

With proven technology we provide guarantees for the future

Speech recognition gives customers the opportunity to ask a question in their own words .
90 % of all questions can be properly classified using speech recognition making less calls are reconnected. This has a positive effect on customer and employee satisfaction. Routing with voice recognition and CTI can be a time savings of up to 45 seconds per call.