Telios IQ

The intelligent match
between customer and employee

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Telios IQ

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The intelligent match
between customer and employee

Telios IQ

The intelligent match
between customer and employee

Telios IQ

The intelligent match
between customer and employee

Customer contact with speech technology

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Contact Centre
Solutions

Extensive ACD with skill based and prioritized routing, IVR, CTI pop-up, call recording and monitoring.

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Quality Monitoring and
Speech Analytics

To manage a contact centre properly, it is important to have analytics information about subjects, emotion, AHT and customer satisfaction NPS.

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Contact Centre Solutions

Extensive ACD with skill based and prioritized routing, IVR, CTI pop-up, call recording and monitoring.

Image

Quality Monitoring and Speech Analytics

To manage a contact centre properly, it is important to have analytics information about subjects, emotion, AHT and customer satisfaction NPS.

Telecats the company

With over 400 customers Telecats is the Dutch market leader for customer contact solutions with IVR, speech technology and VoIP. Telecats offers various platforms that can handle thousands of concurrent customer contacts. And just as important, our staff is always at your disposal to set up a tailored solution and provide you an optimum setup with focus on reducing service costs and improving service provision. This will result in satisfied customers and cost savings.

With proven technology we provide guarantees for the future

Speech recognition enables customers to ask a question in their own words. 90 % of all questions can be properly classified using speech recognition making less calls are reconnected. This has a positive effect on customer and employee satisfaction. Routing with voice recognition and CTI can be a time savings of up to 45 seconds per call.

Speech recognition enables customers to ask a question in their own words. 90 % of all questions can be properly classified using speech recognition making less calls are reconnected. This has a positive effect on customer and employee satisfaction. Routing with voice recognition and CTI can be a time savings of up to 45 seconds per call.