At Telecats we work every day to ensure innovative customer contact solutions with speech technology and artificial intelligence.
We facilitate the contact centre by identifying the customer, classifying the customer’s question and routing the call.
We assist the customer by intelligently routing the call to the most suitable employee or by offering self-service
We support our employees by delivering all relevant information to them and showing them suggestions for answers.
We identify trends, opportunities and problems based on conversation characteristics and choice of words.
For more than 25 years, we have been constantly innovating and delivering tailor made solutions for Telephony to many famous brands in the Netherlands. In 2020, a new era started, Telecats – now fully part of the Webhelp family
DPG Media is the largest publisher in the Netherlands. At DPG Media, the Customer Services department is responsible for service and sales for subscribers of their brands. With dozens of strong brands such as Nu.nl,
The customer service department at KPN is the first point of contact for both private and corporate clients. The many millions of customer contacts with KPN are handled by phone and are also increasingly taking
Copyright 2020 © Telecats BV. All rights reserved.
Copyright 2020 © Telecats BV. All rights reserved.
Colosseum 42 - 7521 PT Enschede
Postbus 92 - 7500 AB Enschede
+31 (0) 53 - 488 99 00
+31 (0) 53 - 488 99 20
Colosseum 42 - 7521 PT Enschede
Postbus 92 - 7500 AB Enschede
053 - 488 99 00
053 - 488 99 20
