At Telecats we work every day to ensure innovative customer contact solutions with speech technology and artificial intelligence.
We facilitate the contact centre by identifying the customer, classifying the customer’s question and routing the call.
We assist the customer by intelligently routing the call to the most suitable employee or by offering self-service
We support employees by delivering all relevant information to them and showing them suggestions for answers.
We identify trends, opportunities and problems based on conversation characteristics and choice of words.
Speech recognition provides customers with the opportunity to ask their question using their own words. 90% of all questions can be properly classified by using speech recognition which means fewer questions have to be put through to another advisor. Routing with speech recognition and CTI can result in an average time gain of 45 seconds for each conversation.
For more than 25 years, we have been constantly innovating and delivering tailor made solutions for Telephony to many famous brands in the Netherlands. In 2020, a new era started, Telecats – now fully part of the Webhelp family
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Copyright 2020 © Telecats BV. All rights reserved.
Copyright 2020 © Telecats BV. All rights reserved.
Colosseum 42 - 7521 PT Enschede
Postbus 92 - 7500 AB Enschede
+31 (0) 53 - 488 99 00
+31 (0) 53 - 488 99 20
Colosseum 42 - 7521 PT Enschede
Postbus 92 - 7500 AB Enschede
053 - 488 99 00
053 - 488 99 20
