Customer contact with speech technology
Telecats the company
With over 400 customers Telecats is the Dutch market leader for customer contact solutions with IVR, speech technology and VoIP. Telecats offers various platforms that can handle thousands of concurrent customer contacts. And just as important, our staff is always at your disposal to set up a tailored solution and provide you an optimum setup with focus on reducing service costs and improving service provision. This will result in satisfied customers and cost savings.
With proven technology we provide guarantees for the future
Speech recognition enables customers to ask a question in their own words.
90 % of all questions can be properly classified using speech recognition making less calls are reconnected. This has a positive effect on customer and employee satisfaction. Routing with voice recognition and CTI can be a time savings of up to 45 seconds per call.
