Case

KPN speech routing award winning case

KPN and Telecats win CustomerFirst Partnership Award For over 10 years KPN and Telecats have been working together to continuously innovate and improve customer service for joint customers and KPN Customer Service itself. Since last

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Blog

AI in customer contact

Will smart systems with Artificial Intelligence make the difference in customer contact over the next 5 years? Since 2016, AI has been a buzz-word that goes around in “our” world. We have Artificial Intelligence (AI),

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