With over 400 customers Telecats is the Dutch market leader for customer contact solutions with IVR, speech technology and VoIP. And today Telecats is internationalizing her business in to Europe. Telecats offers various platforms that can handle thousands of concurrent customer contacts. Customers are increasingly using the (mobile) internet to communicate with an organi­zation. Despite –or due to– the increase in Internet usage, organizations are confronted with an increasing demand for real-time customer interaction. The preferred channel remains voice, whether POTS (plain old telephony service), mobile or VoIP.

The caller is no longer best served with a traditional IVR menu or a web referral. It’s essential to establish the identity of the caller and his/her reason for calling, quickly and accurately. Sophisticated speech and language techniques and channel integration are required for an optimal User eXperience (UX). Telecats helps organizations deliver outstanding efficient customer services. And just as important, our staff is always at your disposal to set up a tailored solution and provide you an optimal setup with focus on reducing service costs and improving service provision. This will result in satisfied customers and cost savings.

The application of language and speech technology at processes around customer contact in the communications domain.

Telecats is a reliable partner and guarantees you an optimal 24 x 7 service in combination with a sensible reduction in labour costs. You decide, we think with you! Customer satisfaction of you and your customers is central to this.