Customer contact solutions

Conversational Speech API

As speech recognition improves, the demand for fully spoken chatbots increases. The conversational Speech API can be used to conduct a voice-controlled conversation over the phone with a chatbot. The text input is replaced by

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Customer contact solutions

Speech routing

Speech routing gives customers the opportunity to state questions in their own words. 90% of all questions can be classified using speech recognition, which means a boost of self-care with 15% and redirected calls are

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Customer contact solutions

Speech analytics

The output of the Speech Transcription Farm is JSON for an easy export of the data to existing BI systems. With this data, calls can be selected based on the subject or other call data.

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Customer contact solutions

Recording & transcription

Why do your customers call? What are these calls about? What are customers satisfied with and what not? Valuable information for the entire organisation. With recording & transcription this information becomes available. Phone calls are

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