Contact center

The Telios contact center solution is equipped with priority queuing and routing (ACD) and computer telephony integration (CTI), call recording and optional speech analytics. Telios is an all-in-one solution for all your customer contacts with self-service IVR and optional speech technology. The Telios contact centre solution brings you always up-to-date information on the history and behavior of customers and on the caller for agents. Up-to-date status of the performance of your contact centre and real-time status of call purposes and caller information thanks to IVR & speech recognition. It is cost efficiency through the use of self-service and VoIP and also efficient and consistent in handling of customer queries. First call solution rate is maximized through the use of self service.

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