Telecats implemented a remote IVR and IP office telephony solution for M7 Group S.A. With the Telios IP-Telephony solution from Telecats, M7 Group offers turnkey IVR self-service, call center and CTI applications and office telephony for her subsidaries and their customers in the Netherlands, Czech Republic, Austria and Belgium.
The Telios IVR system has a load balanced and redundant setup over different locations and is accessible in the different M7 contact center and office locations via M7’s private WAN. Inbound and outbound traffic is handled via local gateways (POPs) connected via ISDN or SIP trunking to local telecom providers in each country. The traffic will be Least Cost Routed by the Telios IP platform to the correct destinations. M7 Group SA is established in Luxembourg and is the European Provider of Satellite Services for consumers and business customers. Today M7 Group SA has more than 2 million viewers who use a small Satellite dish to receive hundreds of Digital National and International TV and Radio Channels.