For more than 25 years, we have been constantly innovating and delivering tailor made solutions for Telephony to many famous brands in the Netherlands. In 2020, a new era started, Telecats – now fully part of the Webhelp family – has decided to dedicate its effort toward a set of products tailored for great customer experiences and embedding cutting edge technologies:
- Speech routing: speech recognition and conversational IVR platform that enables customer to state their question into their own language, and benefit from swift and automated self-services
- Call recording: record calls reaching your contact centres following GDPR guidelines, using an open, versatile and cost effective platform
- Call transcription: Leverage AI and numerous models to automate calls transcription, in many language, and take benefit from Telecats experience to take into consideration what makes your business unique
- Call and dialogue insight: Mix transcripts (text data) and voice data (signalling) to go even further and enrich your customer focus approach not only with data but with emotions.
With this big step comes a new brand design. This design echoes Webhelp family while keeping what makes Telecats so unique: embedding artificial intelligence for voice into customer experience solutions.